1. Are the products original?
Yes. All products we sell are 100% original, fresh, and sourced from authorized distributors.
2. How long is the shipping process?
1–2 days for processing, then 2–5 days (Peninsular Malaysia) or 3–7 days (Sabah/Sarawak) for delivery.
3. When will I receive my tracking number?
Your tracking number will be sent once the order is shipped, usually within 24 working hours.
4. I entered the wrong address. What should I do?
Contact us immediately. If the parcel has already been shipped, the customer must bear the reshipping cost.
5. My item arrived damaged. Can I return it?
Yes, within 24 hours of receiving the parcel. Please send photos/videos for verification.
6. Do you offer COD (Cash on Delivery)?
Sorry, no. All orders must be made via online payment only.
7. Are the products suitable for all skin types?
Each product is different. Please refer to the product description or contact us for guidance.
8. When will sold-out items be restocked?
Restock depends on our supplier, usually within 1–3 weeks. You may DM us for the latest stock update.
9. Do you have discounts or promotions?
Yes, we offer occasional promotions. Follow our social media for updates on deals and offers.
10. Can I cancel my order?
Yes, before the order is processed. Once it has been shipped, cancellations are not allowed.